Hmm, interesting

I'm glad it isn't just me that's having the problem, thanks

It's a bit of a shame that you've just chosen to not use them

I may have to send an e-mail to support, but I don't know what they'd do

I'll keep you posted

I'm also having this problem.  But you make be onto something with the type of plug.  The one that is currently stuck is an adapter that I used to plug in my iPhone to the front panel.   Initially I had used Whirlwind cables to connect a guitar but after some wiggling, I was able to get it out.  But the adapter does not budge at all.  It is firmly stuck.

Will I have to open the unit to get it out?

Just got an ufx...i'll pay attention to this. Thanks. But kinda weird for such a product....

And there indeed is a standard: IEC 60603-11 or EIA-453. Whenever a TS or TRS connector gets stuck in the Neutrik Combo the connector missed the rounding that is necessary for proper removal. There are other TRS sockets where this doesn't matter (for example the 'bug' sockets with two or three near flat contacts on top), but in the Neutrik Combo the connector must be following the spec. Sharp ones without rounding will get stuck. Better check your cables before and trash all those misdesigns!

Somewhere in this forum is a nice picture showing the clear difference between correct and not correct design of the TS/TRS connector. I just have to find it... ed:

I took quick images (looks like silhouette, tried to emphasize the shape of the notch)

http://imageshack.us/photo/my-images/83 … hapes.jpg/

The one on the left will stuck in the combo jack

OMG ! half of my jacks are not round !

Let me get this straight. You think that RME should put a warning 'in the first page of the User Manual and also on the RME website' about using non-spec TRS jacks? Sorry, I feel your pain - insofar as I never look at them before plugging in either, but isn't this a bit 'over the top'. Instead why not take the cables back (once you get it out of the UCX) and complain that they don't meet the spec?
I mean spec's exist for a reason - should those that build quality equipment based on them be burdened with supplying warnings over using non spec equipment with it?

Hey - its not really that common - and BTW are you complaining to the cable manufacturer?
I hope that you get it out and things sorted soon.

All right, thanks for your help guys, it was all my fault, and so now I'll shut up, stop complaining and suffer the pain I've deserved because if my ignorance, OK?
And the 4 guys up there in the beginning of the topic with the same problem should do so as well.

Hi guys, can't believe someone else has this problem, i thought it would be a fruitless search and i'd stumbled across a defective unit - I have a HOSA cable firmly stuck in input 1 of my fireface

any tips on how to get it out without borking the input or the unit itself - it'd suck if I had to send it to RME for suck a silly mechanical thing

Same problem with me today, Hosa in the front combo jack of ff400, stuck. What to do? Can i safely unscrew the unit and do something about it?

/Jon

wait, this can't be true.

someone here is hinting that it would preferable the use of cheaper connectors on the front panel of a (very high) quality audio interface because some crappy quarter inch plugs get stuck in it?

why? so that the same users could be writing back again, one or two years later, shouting at RME that quarter inch connectors have loose contacts that lead to electrical noises and glitches only after two years?

there's no better choice than Neutrik, when it comes to electrical and mechanical stability in the long term.
if space is at a premium (and on a 1RU device, it is), combos are the only possible choice for a front panel where the end user wants to stick a quarter inch plug.

ok, plugs are not all created equal. some learn it earlier, some learn it later. understanding it shall not require a master degree in rocket science, though: just the price difference between the real ones (used by pros) and the cheap ones (used by non pros) shall suggest which one's worth buying, and which one's best left on the store shelves. an interface priced around 2.000 € can't go hand in hand with a 5 € cable, it's like using black paint instead of china ink for a 2.000 € Montblanc fountain pen and crying it clogged the tip.

blaming RME for having made a wise, long-term-inspired choice just because someone can't pull out a cheap plug off a UFX, sounds downright silly to my ears.

blame the cable manufacturer for not writing on the plastic wrap "don't use on quality appliances if equipped with quality connectors - risk of getting stuck", but please don't blame RME, and don't blame Neutrik, either, as both try hard to do it right for those who might buy it just once, but want it working flawlessly once for all.

It sadly isn't as simple as this. Thank you for this forum and post.
You see while I do have rme products this issue has occurred with my focusrite Scarlett 2i4.
I have lots of cables but randomly grabbed a 1/4 TS Hosa (never again %#*^>•|•). I bought at guitar center but didn't test the front combo inputs until after 30 days like a fool.
Now I can't return and must send in my  $200 portable interface so I can have the tip of the cable removed. Both cables were stuck, upon removing which was very difficult, the tip got stuck in the combo neutrik jack.
What a pain. Just my luck to have a simple audio solution turn into a nightmare. So yes I am all for some sort of notice to only use specific cables, where I understand others saying this is not needed, one could easily be sold these 2 things together. I am still somewhat dismayed at this situation.  I will have to send away my gear now which I need to use. I am thankful for this post as it at the least quantifies the issue. I will be forwarding this to focusrite support, I hope someone takes note as this will recur again and again, and for those that think it's all my fault I agree I should use better cables but thats really shifting responsibility, why shouldn't the ones I purchased work properly? Because they are crap. Now Hosa is called Line I believe? So don't be fooled by crappy crimped plastic cables (CCPC). Then you'll have some guy telling you ya man it's all your fault dude using crappy cables, when this is only adding salt to the wound. They have some nice fancy cables are just $50 what a deal! what a joke.  Oh just make your own they say.... so helpful thanks...

syah,

I very much appreciate the post and input. I am very glad to hear you averted disaster. I would still caution users as you can see below.
You see in my case the tip is actually broken off inside the Neutrik combo jack input of my audio interface.
Even with the smallest pliers/tools I have I can't seem to get to it.
I was in a rush at a remote location and didn't feel safe packing my interface unit away with 12feet of stereo 1/4" jacks plugged in,
so I pulled a little to hard I guess.
I should have been more careful of course, and tried to be more gentle, but I was admittedly perplexed at the time (as I have never had this happen). I had to pack up asap and travel, so not an ideal situation , so yes, it's a lesson to me on many levels.

Also one other note regarding Hosa technology cables...
While they still are around Guitar Center in US at least doesn't sell them as much anymore but the other company that is at that same price point is Live Wire, not Live as I had said. I am not sure if these cheap cables are the same problematic kinds but I would think so is why am mentioning it. I am going to get some good cables now and then indeed yes make some at some point hopefully soon. No more of this I hope. I will take a pic of cable later maybe but the tip just snapped off, like it just came loose from the fitting whatever it is.
Thanks,
J

Glad that I found this form.  I just received  my Amplivox SW915 last week which i was loving then I was trying out  m extended 30' 1/4" to 1/8" cable to my zune.  Everything worked perfectly until I tried to remove  the cable and you guessed it it was stuck.  I tried everything without trying too much force and still no results, finally out of desperation I tried some WD-40 and with a little wiggling it came free.  I am glad that this happened at home and not an event.  Thank God this worked as i was not looking forward to  spending the money to ship the unit back and forth not to mention down time.

Wow glad I caught this- this is good to know.
Coming from a bit of experience on the mechanical side of things it appears to me the Hosa's machining has cut some corners. It looks as if a cut were made to make the depression, but left the rather sharp ridge that should have been smoothed off. One might think a button' or such might just slip and ride over' LOL. But ropes, cables, otherwise 'sliding surfaces.. all simply have  the uncanny knack for catching' and holding at every opportunity!

Worked for me as well, Focusrite Scarlett 2i4, jackplug stuck in composite input. Thanks!