Topic: RME UFX warranty question
Hello,
Before purchasing an RME UFX, I had asked an authorized RME dealer (in the USA) what sort of warranty the UFX carried. They responded with the following:
"Warranty is offered by the manufacturer. RME offers a 2 year warranty on this product. "
When I asked them who I would return a UFX to (in case of some fault in the unit through normal use), they responded with the following:
"Manufacturers limited warranties usually cover defects in manufacturing. This is generally components that should not be affected by normal and proper use. For specifics you will want to contact the distributor. You will be dealing with them if any issues arise after our 30 day return policy period has elapsed."
1. I just wanted to verify that this information was indeed correct as I could've sworn that I've read in the past that RME warranty fulfillments are handled by the authorized dealer rather than RME.
In other words, one would return a defective UFX to the place where they bought the unit (if the defect occurs within the 2 year warranty period) rather than RME.
2. Is 2 years the standard warranty provided by RME for the USA only, or does it apply to any country as I could've also sworn that certain authorized dealers in the UK (such as Synthax) offer a 5 year RME warranty.
Thank you,
Nelson