• Registered: 2015-12-28
  • Posts: 4

Topic: i JUST got my new Babyface Pro, and the gain knob came off?

I literally just took it out of the box for the first time, felt it up, turned it upside down and the volume gain just fell out. is this normal? should i be able to just plop it back in or is there something wrong with it?

http://i.imgur.com/cQYzKtr.jpg

  • cyrano
  • DAW Mastermind
  • Offline
  • From: Belgium
  • Registered: 2015-04-28
  • Posts: 701

Re: i JUST got my new Babyface Pro, and the gain knob came off?

There is already a thread about this problem, I believe.

There was a problem, affected units have been recalled as much as possible by RME. You were just unlucky to buy one that remained in the channel.

It's probably best to contact your seller, as this is the standard procedure for exchange.

MB Pro - 2 X FireFace 400, FF800 & DigiFace USB
ADAT gear: Korg, Behri, Fostex, Alesis...

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  • Registered: 2025-01-27
  • Posts: 2

Re: i JUST got my new Babyface Pro, and the gain knob came off?

I know it's been awhile, but did you get this resolved. I just bought a used one and this happened. Can I just pop it on and business as usual? Thanks

4 Reply by MC

  • MC
  • MC
  • Administrator
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 26,227

Re: i JUST got my new Babyface Pro, and the gain knob came off?

Yes.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2025-01-27
  • Posts: 2

Re: i JUST got my new Babyface Pro, and the gain knob came off?

Thank you, actually the round metal came away from the plastic and I just glued it back together and good as new!