Topic: MadiFace XT Audio dropout

Hi,

Using a mac Pro6.1 latest Sierra OS X and Madiface USB drivers i get the audio dropping out every few sec for a sec or two

i tried different connectors, on the mac, different cables to no go

Any idea ?

2

Re: MadiFace XT Audio dropout

Did you try both drivers available on our website? 2.x and 3.x?

Regards
Matthias Carstens
RME

Re: MadiFace XT Audio dropout

I am experiencing this too. I've updated the MADIface XT firmware to v171 and tried both drivers available (2.2 and 3.01). As well as dropouts I'm hearing strange digital shashing occasionally too.

Re: MadiFace XT Audio dropout

I'm using a 2016 MacBook Pro, macOS Sierra 10.12.4, 3.1GHZ Intel Core i5

5

Re: MadiFace XT Audio dropout

We found two issues so far. One is fixed, the other one is still worked on. I might have more news tomorrow.

Regards
Matthias Carstens
RME

6

Re: MadiFace XT Audio dropout

Unfortunately I have bad news: both MADIface XT and UFX+ suffer from playback dropouts when using them with USB3 and Apple's current hardware line, which also requires Sierra. For the UFX+ an easy workaround is to use Thunderbolt. For the MF XT one could use either USB2, or try to get the (no longer manufactured) TB to PCIe adapter from Matrox.

The playback dropout with USB3 has been confirmed by Apple. We now have to wait for a fix from Apple as there is no way we could fix this in our firmware or driver.

Regards
Matthias Carstens
RME

Re: MadiFace XT Audio dropout

MC wrote:

Unfortunately For the MF XT one could use either USB2, or try to get the (no longer manufactured) TB to PCIe adapter from Matrox..

One hopes that pcie external cards & cables do not dissappear from the likes of Matrox & Sonnet (I fear perhaps they are).  The XT is a great device with lots of life left in it, and pcie external has clear advantages over USB3.  Perhaps RME could produce their own pcie external cards (for pcie and express-card) ?

S.

Madiface XT, Madiface, 3x Micstasy, ADI8QS
Sequoia 14,  W7x64

Re: MadiFace XT Audio dropout

So is this still unresolved? I just bought the madi face xt and the new 2017 iMac and this is a nightmare. I’m loosing a ton of money because I can’t get through 2 min without a dropout!

How do you run it in usb 2.0? There are no 2.0 inputs on the iMac and you can’t plug a 2.0 cable into the madiface.

9

Re: MadiFace XT Audio dropout

You can select the Interface Mode on the unit to be USB 2.0. Or get the latest beta 5 of High Sierra, it seems fixed in there.

Regards
Matthias Carstens
RME

Re: MadiFace XT Audio dropout

Hi Matthias:

Can you confirm if this fix has remained in the official High Sierra release (currently 10.13.1 (17B48)), and that the XT should work without issue on current Mac hardware running this release?

Thanks.

11

Re: MadiFace XT Audio dropout

Yes, I can confirm that.

Regards
Matthias Carstens
RME