1 (edited by Bwoon 2018-01-13 18:13:56)

Topic: Fireface UCX driver installation problem!

Hi,

got my UCX today. I have tried a lot and i cant figure out what's missing. Read other topics aswell and my only answer is that my firmware is out of date. I have new PC, built in 2017 august.

I pluged power connector to the unit and usb to computer. PC recognized the unit and i installed the driver. After that totalmix appeared down at the taskbar and i couldn't open it. I was little suprised, after paying 950 euros. I was like "okay......" I uninstalled the driver and restart my computer again. Went to rme site i checked the firware update. I cant update it..the installer just wont open...how? Did everything with the manual, step by step install, still nothing.

Do i still have a problem with firmware or im doing smth wrong...? Im open to solve this in every way, because my music project is on hold because of that.
hmm

Re: Fireface UCX driver installation problem!

Which exact driver did you install and how is the unit connected?

Regards
Daniel Fuchs
RME

3 (edited by Bwoon 2018-01-12 21:53:50)

Re: Fireface UCX driver installation problem!

driver_usb_win_1099.zip

i tried to use usb and dc separately and together, nothing. I somehow got a signal and when i tried to change sample rate, everything went to quiet again. Somehow my machine wont recognise UCX.

4 (edited by Bwoon 2018-01-12 23:13:11)

Re: Fireface UCX driver installation problem!

As for now i have tried a lot of things.
For like 5 minutes i got playback out of the device and used the rotary wheel to adjust the volume. I think i tried pluging usb other port and like smth worked. Put when i changed parameters in totalmix, then everything went silence. Rebooting computer wont solve this thing also.
Is there possibility that RME support will check my machine remotely?

I truly believe that firmware is the issue.

5

Re: Fireface UCX driver installation problem!

I don't. The firmware update needs an installed driver to work, which is mentioned in the manual. Is that a used UCX? Do you have the original power supply for it?

Regards
Matthias Carstens
RME

Re: Fireface UCX driver installation problem!

Its new, ordered it from thomann.
If i dont get this fixed i will send it back. Put i wish a working interface...so unlucky.

7 (edited by Bwoon 2018-01-13 13:27:38)

Re: Fireface UCX driver installation problem!

Tried different approach this time. Got some sound driver and ucx driver showing. When i just turnd of the unit, they disappeared. I did some illustation to show you. The driver is istalled and also totalmix logo wont show up in the taskbar.

https://www.dropbox.com/sh/pwtlpn1yrloa … wu6Aa?dl=0

8

Re: Fireface UCX driver installation problem!

According to these pics it seems the UCX is in Class Compliant mode. Chapter 31 in the manual tells you how to check and change that.

Regards
Matthias Carstens
RME

Re: Fireface UCX driver installation problem!

tried that, i got a signal like 3 minutes then it stops and i recieve a hissing noise sound from monitors. Everything freezes. Couldn't change the rotary knob. Totalmix still shows. I turned the power off and on. Device manager shows no error. Put now the unit shows clip signal greens, thats it.

10

Re: Fireface UCX driver installation problem!

Usually I would say power supply defective, but as you say you have a new unit - just exchange it completely.

Regards
Matthias Carstens
RME

Re: Fireface UCX driver installation problem!

Could long distance transport damage the unit? Taking it out for the first time it was quite cold. Maybe power supply aswell.
Im running out of options.