1 (edited by legreg6 2019-01-06 17:46:52)

Topic: TotalMix/UFX Issue

Hello,

I have had an issue for the longest time.  Meaning years (!).  I'm gonna try to do my best to describe it.

My system: Mac Pro 5.1, 2x 3.46GHz 6-Core, 64GB RAM, OS X 10.12.6
FYI, the issue has been present on each OS installed/upgraded on the Mac throughout the past few years.

So... first of all, I HAVE TO leave the UFX switched off before turning on the Mac, otherwise, the issue gets even more stubborn.
Once Mac is fully booted, I switch on the UFX.  If I am lucky, TotalMix (TM) pops up in seconds, and I am good to go.  But I am rarely that lucky.  Usually (maybe 19 time out of 20), what I see instead is that the dot (indicating an active app in the dock) under TM icon is blinking.  Eventually, after up to 1 or 2 minutes, it will stop blinking, and one of the following 3 events occurs:

-1- TM window pops up, and I'm good to go;
-2- I click on TM icon, TM window pops up, and I'm good to go;
-3- I click on TM icon, nothing happens... (If I launch my DAW -Pro Tools, Ableton- at this point, it gets stuck at the "Initializing MIDI Drivers" stage, and need a force quit.)  So I need to force quit TM app, switch off the unit, then reboot the computer and start over.

I may need to repeat "-3-" a few times in a raw before TM ends up popping up.  But every now and then, this will be so persistent that I end up going through the whole, full uninstall and reinstall process.  And even then, I may need to perform a few '-3-" cycles before being good to go.

Yes... crazy... frustrating.  I do not dare shutting down my system once it's working fine, sometimes for days, to avoid having to go through this, and wasting a lot of time.

I am aware that this is an issue encountered by others, and over the years, I have tried every possible fix posted on this forum mainly.  At times, I thought the battle had been won, but then the issue always comes back, within a few days at best.
I tried removing MIDI drivers... tried switching between USB and FW ports after uninstalling and reinstalling everything RME... tried different Terminal commands like " kextstat -kl | awk ' !/apple/ { print $6 $7 } ' ", leading me to, e.g., remove antivirus app from my machine... Always with the same ending.

I even had the unit serviced a year and a half ago after experiencing noise bursts on analog inputs 1 to 8, pops when raising preamp gain from 0 up, and FX section not working.  The digital board was changed.  That did not resolve my TM issue.  (And btw, the noise bursts have been back after a few months, sporadically.)

Has anyone experiencing this issue been able to tackle it for good?

Thanks for your time ;-)

2

Re: TotalMix/UFX Issue

That is most probably the MIDI port blocking issue caused by Pro Tools. You tried this?

https://www.forum.rme-audio.de/viewtopic.php?id=25657

Regards
Matthias Carstens
RME

3 (edited by legreg6 2019-01-07 09:33:13)

Re: TotalMix/UFX Issue

Hi MC,

Thanks for your reply.  Yes, I tried this a long time ago.  As I said, I think I probably tried everything I could possibly find on this forum.  No success so far.

Also, this happens on Ableton too.

Re: TotalMix/UFX Issue

I am having another one of these mornings... Starting and restarting the computer, now for about the 5th time, and Totalmix WILL NOT launch ! I simply cannot work right now.
Frustrating to the highest level.
I had hoped that, somehow, I'd have received a tip, something I could be not aware of... alas.

Not sure I'll go that route on my next purchase (apparently sooner than I had anticipated when purchasing the UFX) !

5 (edited by ramses 2019-01-21 11:43:00)

Re: TotalMix/UFX Issue

If nothing works I would suggest a clean new-installation or a parallel installation on other disk,
assuming that your Apple device has been upgraded already a lot ..

First install only the OS and RME driver to find out whether this works without interfering with additional software.

I wouldn't take the latest OS (MOjave) as this has issues.

I would take the latest version of the previous software train (in the hope that it has the latest fixes and works best)
or a version which is known to work with your HW and Applications.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13